Support Policy

At amazons.pk, we are committed to providing reliable and timely customer support to ensure a smooth shopping and selling experience for all users.

1. Customer Support Availability

Our support team is available to assist you with:

• Order-related issues

• Returns and refunds

• Product inquiries

• Payment and transaction issues

• Seller-related concerns

Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM

2. Contact Channels

You can reach our support team through:

• ? Email: info@amazons.pk

• ? Live Chat: Available on website (if enabled)

• ? WhatsApp: (Add your number here if available)

We aim to respond to all queries within 24 hours.

3. Order & Delivery Support

• Customers can contact support for order tracking and delivery updates

• Issues like delayed or missing orders will be investigated promptly

• We coordinate with sellers and courier partners to resolve issues

4. Return & Refund Support

• Our team assists in initiating return requests

• Guides customers through the return process

• Ensures timely resolution and refund processing

5. Seller Support

For registered sellers on amazons.pk:

• Assistance with product listing and account management

• Help with order processing and payments

• Guidance on policy compliance

6. Response Time

• General inquiries: within 24 hours

• Urgent issues: same day resolution (where possible)

• Complex cases may take longer depending on investigation

7. Customer Responsibilities

To help us serve you better:

• Provide accurate order details and information

• Communicate clearly and respectfully

• Follow platform policies and guidelines

8. Misuse of Support

amazons.pk reserves the right to:

• Limit or suspend support access for abusive behavior

• Take action against fraudulent or misleading complaints

9. Policy Updates

amazons.pk may update this Support Policy at any time. Users are encouraged to review it regularly.

10. Contact Us

For any support queries:
? Email: info@amazons.pk