Return Policy

At amazons.pk, we aim to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, our return and refund policy is designed to help you.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• You received the wrong item
• The product is not as described

To be eligible:

• The item must be unused and in original packaging
• Return request must be made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (caused by customer)
• Personal care and hygiene products
• Adult items and intimate products
• Digital/downloadable products

3. Return Process

To initiate a return:

1. Contact our support team at info@amazons.pk
2. Provide your Order ID and reason for return
3. Our team will guide you through the process

Approved returns must be shipped back within the given time.

4. Refund Policy

• Refunds will be processed after product inspection
• Approved refunds will be issued within 5–7 working days
• Refund method will be:
  • Bank transfer
  • Easypaisa / JazzCash
  • Store credit (if applicable)

5. Exchange Policy

• Exchanges are only allowed for defective or wrong items
• Subject to product availability

6. Shipping Charges

• If the return is due to seller or platform error, shipping cost will be covered by amazons.pk
• If return is due to customer preference, shipping cost will be borne by the customer

7. Seller Responsibility (Multi-Vendor Platform)

• Some products are fulfilled by third-party sellers
• Return approvals may vary based on seller policies
• However, amazons.pk ensures fair resolution for customers

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If still unresolved, contact us at info@amazons.pk

9. Policy Updates

amazons.pk reserves the right to update or modify this policy at any time without prior notice.

10. Contact Us

For any return or refund queries:
? Email: info@amazons.pk